Gently removes impurities without drying or disrupting the skin’s moisture barrier
Soothes and calms with aloe vera, panthenol, and allantoin
Provides lightweight hydration, perfect for sensitive or dry skin
Leaves skin feeling refreshed and balanced, ready for your next skincare step
Ideal for daily use to maintain a clear, radiant complexion
Directions:
Work a small amount of cleanser into a foamy lather and gently massage over wet skin for about one minute. Rinse thoroughly with lukewarm water. Use twice daily or as needed.
Ingredients:
Deionized Water, Ammonium Lauryl Sulfate, Cocamidopropyl Betaine, PEG-80 Sorbitan Laurate, Sodium Trideceth Sulfate, PEG-150 Distearate, Glycerin, Aloe Barbadensis Leaf Juice, Disodium Cocoamphodiacetate, Hydroxypropylmethyl Cellulose, Allantoin, Panthenol, Polysorbate-20, Propylene Glycol, Caprylyl Glycol, Potassium Sorbate, Ethylhexylglycerin, Fragrance, FD&C Red #40, Citric Acid.
It feels like the formula changed and now it is thin and doesn’t cleanse as well. The moisturizer doesn’t have much product in the bottle and also feels different.
Dear Jessica,
Thank you for your feedback. We're truly sorry to hear that your recent experience didn’t meet your expectations.
Please rest assured that we have not made any changes to our formulas. As the manufacturers, we maintain strict quality control and keep samples of each batch for consistency. After reviewing your batch, we confirmed that the viscosity and product weight are within our standard range.
That said, due to the recent extreme heat in California, it’s possible that the texture of the product was temporarily affected during shipping. We recommend storing it in a cool, dark place for a few days, which often helps restore the normal consistency.
We appreciate you bringing this to our attention and remain committed to ensuring you’re satisfied. If you have any further concerns or need assistance, please don’t hesitate to reach out to us at care@skinsutra.com.
Warmly,
The Skin Sutra Team
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